Contact Us New & Existing Home Insurance Policies
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You'll receive your renewal documents in the post 21 days before your current cover ends. You can also find more information regarding your existing policy on ourManage your home insurancepage. From supporting your community to staying safe online, and insightful news and guides on your money, your things and your life.
Following a terrible storm and torrential rain our house was partially flooded. Due to roof and chimney damage our lounge had water damage from the rain and our Estufa was ruined. As part of our house Insurance, and as part of the damage was due to flooding, The ‘Consortium’ assessed the damage caused by the flood and offered us a settlement to repair the extensive damage. They advised us to claim for the rain damage through Linea Directa as The Consortium only covers flood damage. Linea Directa have English speaking support staff and policy documents in English. They operate in a similar manner to Direct Line Insurance in the United Kingdom in that they specialise in competitive low-cost cover over the telephone.
How to contact us about an application
You can still contact us by phone, but there may be slightly longer waiting times than usual. Rent Guarantee covers unpaid rent while your tenant or ex-tenant is still in your residential property in the UK. You can make a claim once the rent has been overdue for at least one calendar month. It covers you for up to £250,000 per claim and there’s also no excess and no limit to the number of claims you can make per year.
Read more about why an online card payment might not have been sent. If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents. Please don't cancel any payments or Direct Debits through your bank as this may affect your policy, credit rating or your ability to borrow. With My Account it's easy to renew or make changes to your policy online.
Help with a Credit Card application
Constant phone calls get me nowhere, apart from ‘someone will call you within 36 hours’ that’s a laugh, calls never come. My car now I n the garage for the past two weeks and they are refusing to fix back bumper. I want to know if they do Car Insurance based on mileage I only use my car once a week sometimes twice but not regularly, I can’t find anyone to speak to about it. When it rains we have water coming into our chimney and estufa and water coming into our lounge and bedroom ceiling. The house smells of damp and the longer the problem is not repaired the more damage is being done to the inside, outside and estufa.
You'll also need to take out our Legal Expenses cover to be able to add Rent Guarantee. People across the UK are struggling with the increased cost of living. If you're having financial problems and are struggling with your monthly insurance payments, please call us and we'll see what we can do to help.
Sign language service
Talk to Cora from within the mobile app, and if you need more help, Cora will pass you through to a colleague either in messaging or via the telephone. In the majority of cases you will not need to go through any additional ID & Verification. You can find more information regarding your existing policy on ourManage your life insurancepage. Learn how to deal with financial anxiety and the rising cost of living with our tips, guides, and expert advice. This provides cover against your legal liability for death or bodily injury and / or loss or damage to third party property arising out of the operation of your business.
Online formOur staff are empowered to support you and will aim to resolve most issues within three working days, following receipt of your complaint. Things don't always go to plan and there may be times when you feel we've let you down. If that happens, we want you to tell us so we can do our best to put things right. If you have feedback about our website or our service, we’d be very happy to hear from you. We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible. I have been waiting since June to have my bathroom retiled after a water leak.
Business insurance claims
Lineadirecta is the most awkward and unhelpful organisation I have come across in Spain. I tried to get some car insurance from them, was asked for all sort of pictures of the car taken from specific angles and full photos of the front and back of my driving licence, ITV documents and the Log Book. What I joke, I supplied all of these and still have had no contact with them. What a rubbish company, cannot find anyone to telephone to complain. We know many customers are affected and have concerns about the impact the Coronavirus pandemic may have on their insurance policies.
You can even retrieve a new quote and view your policy documents. If we don't complete our investigations within 8 weeks of receiving your complaint or you're unhappy with our response, you may ask the Financial Ombudsman Service to look at your complaint. If you decide to contact them, you should do so within 6 months of our response letter. Referring your case to the Financial Ombudsman Service will not affect your legal rights. In making your choice don’t forget that support and service are very important. Unfortunately the probability of having a car accident in Spain is relatively high so being able to contact a large company with plenty of customer service staff is important.
If we've been unable to resolve your complaint within 3 working days, we'll send you our Final Response when we've completed our investigations. We'll do our best to send this at the earliest opportunity. I would appreciate a quick resolve to the solution in order to have my rain damaged areas repaired / replace, as quoted and submitted by 2 talented builders. It has ruined the last 3.5 months of consistent realistic requests for settlement, that we are due and pay for every year, on time, for our policy. Therefore, he witnessed the damage caused inside but refused to inspect the actual cause. They know that they are dealing with an established and professional company who will be able to help them should they need to make a claim on their insurance policy.
They avoid claims and make it difficult to cancel renewals. I usually have reasonable experience of the UK named company but I can’t see any connection apart from the logo. I had insurance cover with them for 2 years and when I contacted then for a ligament claim they said I was not covered.
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