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Please read the most frequently asked questions for our guidance and advice. Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries. Our phone lines are very busy right now, so there may be long wait times. To avoid any delay, you can use our website to get a quote, start a claim and view your policies.
These are the same details as you use to log in to Online Banking. Our helpline is open 24/7 for general support; for lending and other specialist queries, we can only assist from 9am to 5pm. Webchat is the quickest way to get in touch, just click the chat button at the side of our business pages. These are the same details you use to log in to Online Banking. Also, please note that calls may be recorded for training and monitoring purposes.
How to make a complaint
Read more about why an online card payment might not have been sent. If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents. Please don't cancel any payments or Direct Debits through your bank as this may affect your policy, credit rating or your ability to borrow. With My Account it's easy to renew or make changes to your policy online.
Are you ready to make a claim or do you have questions about claims? Payment will be taken within seven days after renewal using your existing details. If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away. The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Pay in a cheque with app >
You can still contact us by phone, but there may be slightly longer waiting times than usual. Rent Guarantee covers unpaid rent while your tenant or ex-tenant is still in your residential property in the UK. You can make a claim once the rent has been overdue for at least one calendar month. It covers you for up to £250,000 per claim and there’s also no excess and no limit to the number of claims you can make per year.
Online formOur staff are empowered to support you and will aim to resolve most issues within three working days, following receipt of your complaint. Things don't always go to plan and there may be times when you feel we've let you down. If that happens, we want you to tell us so we can do our best to put things right. If you have feedback about our website or our service, we’d be very happy to hear from you. We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible. I have been waiting since June to have my bathroom retiled after a water leak.
How to report my card lost or stolen >
Linea Directa take advantage of the Spainish law that requires that insurance companies are obliged to renew the policy automatically once the old policy has expired. No notification is given to inform the policy holder their insurance is about to expire. No quotation is given and the first the insured will know that an automatic renewal has taken place, is when they see the transaction in their bank account. In my case, the quote was not competitive and higher than the previous year. Additionally, no option to pay in installments was given, it automatically defaulted to a single payment.
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you. Take a look at your documents, make changes to your cover and see the value of your investments and pensions – all in one place on the go. We understand that losing someone is one of the most difficult times you’ll have to face. If your complaint can't be resolved within three working days, we'll contact you to let you know who will be dealing with it and what the next steps are. Signposting outstanding universities, travel agents and student insurance specialists in the United Kingdom and the United States.
Auto renewal
I am asking for a senior member of staff to reassess our claim and offer us a realistic settlement. We would then be able to have the repairs carried out and enjoy our home again. If you have any experience of using Linea Directa in Spain, please help us by making comments below in order to help other people searching for insurance in Spain. Below are contact details if you need to cancel your policy or make amendments. Do note that Linea Directa will not insure a car in Spain unless it is registered in Spain and on Spanish license plates.
Constant phone calls get me nowhere, apart from ‘someone will call you within 36 hours’ that’s a laugh, calls never come. My car now I n the garage for the past two weeks and they are refusing to fix back bumper. I want to know if they do Car Insurance based on mileage I only use my car once a week sometimes twice but not regularly, I can’t find anyone to speak to about it. When it rains we have water coming into our chimney and estufa and water coming into our lounge and bedroom ceiling. The house smells of damp and the longer the problem is not repaired the more damage is being done to the inside, outside and estufa.
You'll receive your renewal documents in the post 21 days before your current cover ends. You can also find more information regarding your existing policy on ourManage your home insurancepage. From supporting your community to staying safe online, and insightful news and guides on your money, your things and your life.
Talk to Cora from within the mobile app, and if you need more help, Cora will pass you through to a colleague either in messaging or via the telephone. In the majority of cases you will not need to go through any additional ID & Verification. You can find more information regarding your existing policy on ourManage your life insurancepage. Learn how to deal with financial anxiety and the rising cost of living with our tips, guides, and expert advice. This provides cover against your legal liability for death or bodily injury and / or loss or damage to third party property arising out of the operation of your business.
You can even retrieve a new quote and view your policy documents. If we don't complete our investigations within 8 weeks of receiving your complaint or you're unhappy with our response, you may ask the Financial Ombudsman Service to look at your complaint. If you decide to contact them, you should do so within 6 months of our response letter. Referring your case to the Financial Ombudsman Service will not affect your legal rights. In making your choice don’t forget that support and service are very important. Unfortunately the probability of having a car accident in Spain is relatively high so being able to contact a large company with plenty of customer service staff is important.
Following a terrible storm and torrential rain our house was partially flooded. Due to roof and chimney damage our lounge had water damage from the rain and our Estufa was ruined. As part of our house Insurance, and as part of the damage was due to flooding, The ‘Consortium’ assessed the damage caused by the flood and offered us a settlement to repair the extensive damage. They advised us to claim for the rain damage through Linea Directa as The Consortium only covers flood damage. Linea Directa have English speaking support staff and policy documents in English. They operate in a similar manner to Direct Line Insurance in the United Kingdom in that they specialise in competitive low-cost cover over the telephone.
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